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IP Office D100 SIP Wireless Terminal
Installation and Administration Guide
Issue 2.3
December 2012
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Sommario

Pagina 1 - December 2012

IP Office D100 SIP Wireless TerminalInstallation and Administration GuideIssue 2.3December 2012

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Item ValueMaximum number of call logs 100 logs per handset (for both incoming andoutgoing calls)Handset capacity and performanceItem ValueMaximum simu

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Chapter 2: Hardware and display elementsBase station No. Label Description1 Reset button hole Press and hold for five seconds to reset the basestati

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• Performing a base station survey on page 35• Signal strength survey on page 46• Reset base station on page 63•Updating base station firmware on page

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No. Label Description4 Off-Hook/HandsfreekeyUse the Off-Hook/Handsfree key to answer a call or toenter the handsfree mode.5 On-Hook key Use the On-Hoo

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• Repeater registration on page 48• Signal strength survey on page 46Charge unitThe following image shows the charge unit from three different angles.

Pagina 7 - Chapter 1: Overview

Upgrade JigYou require the Upgrade Jig to update the handset firmware. For more information, see Updating handset firmware on page 76.Display propert

Pagina 8 - Phone functionality

Status icon DescriptionThe handset talk mode icon.This icon is on during an active call and flashes when a call is on hold.The battery status icon. Th

Pagina 9 - Capacity and performance

Soft key DescriptionDir To display the system and local phone directories.Time To display the current time, accessed using the More.. soft key.Config

Pagina 10 - Limitations

Hardware and display elements18 D100 SIP Wireless Terminal Installation and Administration Guide December 2012Comments? [email protected]

Pagina 11 - Base station

Chapter 3: System configurationThe following sections contain all the information needed to configure IP Office for the D100 SIP wirelessterminal usi

Pagina 12 - Comments? [email protected]

© 2012 Avaya Inc.All Rights Reserved.NoticeWhile reasonable efforts have been made to ensure that theinformation in this document is complete and accu

Pagina 13 - Repeater

Lines using IP Office Manager. If only one base station is connected to the IP Office, you donot need to configure the MAC Address.Consider the follow

Pagina 14 - Charge unit

A base station is configured as a DHCP client by default, so you must access that base stationand configure the addressing parameters, otherwise the b

Pagina 15 - Display properties

Ensure that you associate a SIP DECT Extension with a single SIP DECT Line.Before you beginInstall IP Office Manager and connect it to a fully functio

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4. Click the VoIP tab and configure the VoIP parameters. You can modify the defaultvalues if necessary.Note that the D100 supports only G.711 codecs.5

Pagina 17 - Repeater LED

2. Right-click any extension and select New > SIP DECT Extension.3. Configure the extension parameters.4. Navigate to the SIP DECT Base tab and sel

Pagina 18 - Hardware and display elements

Next stepsIf necessary, configure additional extensions and users.Configuring the static IP parameters for the base stationIf the base station IP addr

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Configuring the D100 using the Base Station WebManagement InterfaceIn an IP Office deployment scenario that requires static addressing, you must confi

Pagina 20 - Scenario 2

Configuring the D100 using the Base Station Web Management InterfaceD100 SIP Wireless Terminal Installation and Administration Guide December 2012

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System configuration28 D100 SIP Wireless Terminal Installation and Administration Guide December 2012Comments? [email protected]

Pagina 22 - Configuring the base station

Chapter 4: Hardware preparation andinstallationOverviewThe following sections contain all the relevant information pertaining to installing the bases

Pagina 23 - Configuring the extensions

installation on non-Avaya equipment) for communication with Avayaequipment. Charges for Heritage Nortel Software may be based onextent of activation o

Pagina 24 - System configuration

Site planningPrior to deploying a base station and installing repeaters at a site, you must ensure that thesite is prepared to support the D100 and it

Pagina 25 - Procedure

because in the second scenario you can place, on average, only one channel perrepeater, whereas in the first scenario, you can place, on average, two

Pagina 26 - Management Interface

2. Identify all of the people in the environment who will use a D160 handset.3. Identify the location where you want to install a base station.Start w

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5. Verify whether the circle encompasses all of the areas that will use a handset. If thecircle does not encompass all of the areas, you must modify t

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Note:The base station and its repeaters must be no closer than 17 feet (5 meters) fromother DECT base stations and repeaters, including other D100s o

Pagina 29 - Overview

Procedure1. Press and hold the * and # keys and insert the battery into the handset at the sametime.2. Depending on your place of residence:• Press so

Pagina 30 - Site planning

Procedure1. Press and hold the * and # keys and insert the battery into the handset at the sametime.2. Press soft key #3.The handset begins to count,

Pagina 31 - Using a floor plan

Base station installation scenariosYou must install the base station in a proper environment. Consider the following deploymentscenarios prior to inst

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Same locationIn this installation scenario, an additional base station adds users to an existing coverage area,where the number of users surpasses th

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Mounting the base stationYou can mount the base station on a wall or ceiling, or set on a flat surface. Prior to mountingthe base station, consider th

Pagina 34 - Performing a DECT site survey

4 D100 SIP Wireless Terminal Installation and Administration Guide December 2012Comments? [email protected]

Pagina 35

• Stand the base station vertically on its base and ensure that the Ethernet cable is notdisrupted.Mounting the base station on a wall or ceiling:To

Pagina 36 - Base station installation

Procedure1. Screw the mounting screws directly into the wall or ceiling, or using the wall anchorsprovided. Install the screws 8.3 cm apart verticall

Pagina 37 - Adjacent locations

where IP Office resides. Alternatively, you can use a PoE Power supply with a non-PoEEthernet interface.Connect the Ethernet cable to the input on the

Pagina 38 - Same location

Handset registrationThe following sections explain how to perform DECT registration and de-registration directlyon the D160 handset, as well as de-reg

Pagina 39 - Mounting the base station

2. Press and hold the Registration key on the front of the base station forapproximately three seconds until the LED blinks.• Alternatively, you can u

Pagina 40 - Before you begin

4. After the password is authenticated, navigate to Deregistration and pressSelect.The display shows the handset information, which includes the hands

Pagina 41 - Powering the base station

Note:You might have to expand the System Status Application window in order to viewall of the buttons.Signal strength surveyThe coverage determined d

Pagina 42 - Booting up

• L: Lost Counter — Lost frame counter• 0000: Base RFPI — If the last character is a '0' the survey is monitoring thebase station. Otherwise

Pagina 43 - Handset registration

page 48. For instructions on performing the survey and determining the strength of theavailable signals, see Signal strength survey on page 46.Related

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repeater might be too far away from the base, electronic devices might cause an interference,or thick walls or metal objects might block the signal.He

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ContentsChapter 1: Overview...7Phone functiona

Pagina 46 - Signal strength survey

Mounting repeatersYou can mount the repeater on a wall or ceiling. Determine the following when choosing alocation to mount the repeater:• A location

Pagina 47 - Repeater installation

Procedure1. Screw the mounting screws directly into the wall or ceiling, or using the wall anchorsprovided. Install the screws 6 cm apart horizontally

Pagina 48 - Testing the repeater location

If the repeater links from another repeater, ensure that the linking repeater isinstalled, registered, and connected.The repeater blue LED should be o

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Chapter 5: Coverage informationOut of rangeWhen the handset is in an Idle state and the display reads Searching it means that the handsetcannot find

Pagina 50 - Mounting repeaters

Coverage information54 D100 SIP Wireless Terminal Installation and Administration Guide December 2012Comments? [email protected]

Pagina 51

Chapter 6: Administration andmaintenanceOverviewThe following sections contain all of the relevant information pertaining to the administrationand ma

Pagina 52

System Status ApplicationSystem Status Application (SSA) is a diagnostic tool for system managers and administratorsto monitor and check the status of

Pagina 53 - Out of range

SIP DECT Base Stations status pageClick the plus [+] icon next to System in the side menu and select SIP DECT Base Stationsto view a list of base stat

Pagina 54 - Coverage information

icon next to SIP DECT Base Stations in the side menu to expand a list of base stations. Youneed not navigate to the SIP DECT Base Stations status page

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Administration on the handsetWhile IP Office Manager is the preferred application for administering the D100, you canperform certain administrative op

Pagina 56 - System Status Application

Handset display reads “No Service”...86Handset

Pagina 57 - Base Station Status page

Administrator settingsPress the More.. soft key twice and press the Config soft key to enter the AdministratorSetting menu.The Administrator Setting m

Pagina 58

Note:Only the administrator can change the DECT PIN, using the administrator password andthe new 4-digit DECT PIN.Procedure1. From the Administrator

Pagina 59 - Administration on the handset

DiagnosticsThe following table contains a summary of the diagnostics available for the D100 base station.If any of the following diagnostic checks fai

Pagina 60 - Administrator settings

Use the information in the above table to manage the diagnostics. Press the Back/Cancel soft keys or press the Off-Hook button to return to the menu l

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Procedure1. From the Administrator Setting menu, use the Next and Prev keys to navigate toError Information and press the Select soft key.The handset

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IP address on page 65Subnet mask on page 66DHCP setting on page 66Default gateway on page 67SIP controller on page 67Ping Reply setting on page 68Dest

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The handset returns to the menu list.Subnet maskYou can view and edit the subnet mask using the following procedure.Procedure1. Access the Network sub

Pagina 64 - Network settings

Default gatewayView and edit the default gateway using the following procedure.Procedure1. Access the Network submenu, navigate to Default Gateway, an

Pagina 65

The handset returns to the menu list.Ping Reply settingThe Ping Reply setting determines whether or not the handset responds to a ping. You caneffecti

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Procedure1. Access the Network submenu, navigate to Ethernet Information, and press theSelect soft key.The handset display shows the Ethernet port inf

Pagina 67

Chapter 1: OverviewThe D100 SIP Wireless Terminal is a cordless phone system that is adapted for IP Office. The D100solution delivers the productivit

Pagina 68

Menu item DescriptionSent Resent INVITE INVITE retransmissions sentSent Non-INVITE Total non-INVITE requests sent (including retransmission)Sent Resen

Pagina 69

Base Station Web Management InterfaceThe Base Station Web Management Interface is a webpage that provides access to variousmanagement functions on the

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The login screen requests user credentials. By default, the credentials are:• Username: d100• Password: d100Related topics:Obtaining log information o

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Setting log parametersYou can configure two types of logs: critical logs and system logs.• Critical log (Critical.log):The Critical log saves Reboot a

Pagina 72 - Obtaining log information

Using SSL VPNIn some network deployment scenarios, the IP Office and the base station are located remotelyfrom the administrator. In this case, an adm

Pagina 73 - Setting log parameters

The Reboot Base Station option is available under the Setting Menu in the left navigationalpane.After rebooting the base station, the base station rev

Pagina 74 - Rebooting the base station

Updating handset firmwareTo update the D160 handset firmware, you must install Microsoft .NET version 4 and you mustuse the D160 Upgrade Jig.To check

Pagina 75

Identify the status display in the D160 Handset Writer.4. In the D160 Handset Writer, click the Port Scan button to populate the list of newlyavailabl

Pagina 76 - Updating handset firmware

Administration and maintenance78 D100 SIP Wireless Terminal Installation and Administration Guide December 2012Comments? [email protected]

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Chapter 7: Factory settingsThe following table lists the default factory settings for the D160 handset and the D100 base station. Youcan use multiple

Pagina 78

license while they are logged in and they stop consuming the license when they log out. The user doesnot require licensing specific to the base statio

Pagina 79 - Chapter 7: Factory settings

Resetting the base station to factory defaultYou can use multiple methods to reset the base station parameters to factory default. Themethods that fol

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Resetting the base station using the Base Station Web ManagementInterfaceUsing the Base Station Web Management Interface to reset the base station to

Pagina 81 - Interface

Factory settings82 D100 SIP Wireless Terminal Installation and Administration Guide December 2012Comments? [email protected]

Pagina 82 - Factory settings

Chapter 8: AccessoriesUniden provides accessories for the Avaya D100 at http://www.uniden.com/ via the “Accessories” page.You can use the “Refine by”

Pagina 83 - Chapter 8: Accessories

Accessories84 D100 SIP Wireless Terminal Installation and Administration Guide December 2012Comments? [email protected]

Pagina 84 - Accessories

Chapter 9: TroubleshootingChanged IP parameters and lost connectivity to the basestationIf you changed IP parameters and lost connectivity to the bas

Pagina 85 - Chapter 9: Troubleshooting

Handset display reads “Duplicate IP Address”The handset display reads Duplicate IP Address when the base station detects duplicateaddresses in the sub

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Handset not recognized by the upgrade firmwareIf the handset upgrade firmware does not recognize the handset when connected to theupgrade jig, the con

Pagina 87 - Maintenance Mode

IP Office and perform an update manually using the Base Station Web Management Interface.For more information, see Updating base station firmware on p

Pagina 88 - Unknown IP address

IndexAaccessories ...83administrator ...

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Category SupportLanguage• English• French• Italian• German• SpanishEthernet 10/100 Mbps, half/full duplex, auto-negotiationNetwork TCP, UDP, IP, DHCP,

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configuration ..............19Llanguage ..................

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